General Terms and Conditions

1) Scope of Application

These terms and conditions govern the contractual relationship between the KAIROS partner AG and its customers. With the order and/or placing of orders the customer accepts explicitly the terms and conditions and the current price list of KAIROS Partner AG as being part of the contract.

2) Purchase and Delivery Conditions 
Our purchasing and delivery conditions apply to all written, telephonic and online orders and are generally accepted. Orders and deliveries are only possible within Switzerland. Orders can be placed by people over the age of 18 with residence in Switzerland. All prices are inclusive of the respective statutory value added tax plus shipping interests (shipping, packaging, forwarding).

a) Shipping: This percentage is based on the current prices of Swiss Post (Weight Class & Priority)
b) Regulation of Shipping & Packaging Costs:

d) Forwarding: This surcharge will be invoiced at outlay or in consultation with customers. 
Price advantage promotions and discounts are only valid until revoked. Prices in CHF apply to the date and time of the order. Price, color and product changes and as well as errors are reserved. KAIROS Partner AG has no small order fee. 
3) Delivery Note 
KAIROS Partner AG delivers the ordered products usually within 2 business days after receiving the order or reorder. Otherwise expressly accepted instructions client-side are reserved. Postal charges of CHF 25. - will be invoiced for express delivery at the customer's request. KAIROS Partner AG reserves the execution of an order in partial shipments if some items are not in stock respectively not available on short call on the part of the manufacturer. Unexpected events such as loss of production on the part of the manufacturer, traffic block or congestion of the Swiss Post may cause delivery delays. In these cases delivery respectively purchase commitments in the extent and for the duration of the delay are resting. A possible claim for damages customer-sides is excluded. KAIROS Partner AG reserves the right to make the delivery conditions with the customer for quantity-based deliveries. To avoid misunderstandings, Kairos Partners AG recommends explicitly confirming orders and bookings of seminars, courses, etc. in writing. Otherwise, you confirm that you accept the information regarding your order or reservation of KAIROS Partner AG. 
4) Purchase on Account 
With the delivered items, you will receive a detailed invoice with a payment slip. Transfer time: 20 days. Use the bank slip of the deposit slip for postal and bank payments and send it with your usual payment order to your postal office or bank. KAIROS Partner AG is entitled to charge CHF 10.- for processing costs for each invoice. Deposit: In individual cases we reserve the right to depend the delivery of our goods on a partial payment. Delay of payment: We are entitled to charge reminder expenses of max. CHF 25.-. With delay of payment for previous deliveries, KAIROS Partner AG may reject received orders without any explanation. The complaint of goods does not entitle to retention of payment. 
5) Purchase with Credit Card 
At KAIROS Partner AG you can also pay by credit card. Select under method of payment "credit card". We accept the credit cards PostFinance Card, MasterCard and VISA. When paying, you must specify the card number, validity and the check digit of your credit card. The check digit is a three digit number on the back of your credit card. In addition, KAIROS Partner AG works with the security procedures 3D Secure VISA and MasterCard, also known as "Verified by VISA" and "MasterCard Secure Code". With this method you verify the transaction with a password or a PIN, which you have deposited at your bank. Thus, a complete payment security in the Internet is guaranteed. KAIROS Partner AG is entitled to charge for the actual transaction costs. 
6) Reservation of title 
The products remain the property of KAIROS Partner AG until full payment by the customer. KAIROS Partner AG is entitled to register the reservation of title to the relevant retention of ownership register. 
7) Returns 
The customer is expected to check the delivery for defects immediately after the receipt. KAIROS Partner AG is to be notified immediately in writing or by telephone in case of the identification of any deficiencies - if visible within 5 days of receipt, if not immediately after the discovery. Defective products can be returned in unopened original packaging and perfect condition after previous contact with KAIROS Partner AG. Small commercial differences based on typical material properties are no defects. In case of false orders on the part of the customer as well as made-to-order products return is excluded. 
8) Seminar and course requirements 
Course Cost: The prices are in Swiss francs. The course fee will be charged before the course starts. Material costs, except where indicated, will be raised at the end of the course in cash accordingly to consumption. Deadline: Please sign up early. Applications are considered in order of receipt. Your registration will be confirmed. The execution of the course will be decided at least 3 - 4 weeks before the start of the course. There is a waiting list for sold out courses. Small group: With less than 6 participants no small group surcharge will be raised. Cancellation: Written and telephone registrations are binding. If you cancel after receiving the final confirmation, we will charge an administration fee of CHF 75 -. Additionally KAIROS Partner AG will charge the following partial amounts of the course fee: 
a)> 56 days before course 30% 
b)> 28 days before the course 60% 
c)> 14 days before the course 80% 
d) afterwards full amount of the course fee. 
Cancellations must be sent in writing to the back office of KAIROS Partner AG. If a confirmed in-house seminar or company-specific training is cancelled two weeks before the agreed date by the customer, then 80% of the total cost will be charged. 
9) eport Support requests 
KAIROS Partner AG reserves the right to charge CHF 29.75 excl. VAT per 10 minutes for support requests for technical advice to eport 3.0 (or subsequent versions). Under technical advice we understand everything that has nothing to do with the initial setup of your account or system performance on our part. 
10) Warranties 
KAIROS Partner AG warrants that properly stored products are delivered. For defect products KAIROS Partner AG supplies substitution or provide the customer with an equivalent credit upon request, unless the customer has not complained the lack in accordance with the conditions mentioned above. Any other guarantee, especially for properties and effects of the products, is waived to the extent permitted by law provisions. Further product liability and warranty claims are to be directed to the manufacturers of the relevant products. To assert any claims the original invoice must be kept by the customer. 3 months after the delivery of the products any warranty claims expire on the part of the customer towards KAIROS Partner AG, even if they are gone undetected until then. KAIROS Partner AG is not obliged to supply a replacement if they can prove that the alleged defect is not their responsibility, especially in case of subsequent changes of the products by the customer or in case of defect products or services of third parties for which the customer himself is responsible. Claims for damages for any error in the pictures or in the prices and texts are excluded. 
11) Data Privacy 
KAIROS Partner AG respects the Swiss data protection law. KAIROS Partner AG can also use personal and / or company-specific data for the care of their customer relationships, e.g. in the context of marketing promotions. In this respect they can work together with third parties. The customer agrees to the oral exchange of information. 
12) Image Rights
All image rights belong to KAIROS Partner AG. Use without explicit permission is prohibited. 
13) General Information 
Kairos Partners AG reserves the right to amend these terms and conditions at any times. With successful usage of the services of KAIROS Partner AG these general terms and conditions shall be accepted without reservation. Deviating terms of the client are not binding for KAIROS Partner AG, subject to the explicit written approval. Additional agreements or further commitments of KAIROS Partner AG require a written format. 
14) Final Provisions
The seat of Kairos Partners AG is the exclusive place of jurisdiction. 
CH-3600 Thun, 1 January 2015